First of all, you need to have a customer account at www.hiddensneaker.com. When we open the account verification period, you will receive an invitation to become a Verified User, provided that you have made legitimate use of your account. This invitation will guide you through the steps to verify your account and obtain access total launches.
The account verification period opens intermittently and without fixed periodicity. We will notify in advance by email those who have a customer account.
The account verification system aims to achieve greater transparency in access to the most exclusive and in-demand launches. The implementation of this process seeks to improve the experience of our real users.
We apply certain control rules that affect not only the current activity of your account, but also the use that you have made of it for some time.Therefore, your account can be blocked on a day when you have not carried out any activity with it, as long as some illegitimate use is detected through a retroactive analysis. If in a new analysis we consider that your banned account doesn’t comply with the rules, it will be reactivated immediately. We apologize for any inconvenience caused if your account has been temporarily banned by mistake.
If you consider that your account has been banned by mistake, please contact email@example.com. Our agents will review your case individually and give you a solution as soon as possible, either positive or negative.
No. This act would imply the suspension of the account.
In launches accessible exclusively to verified users, only 1 pair per person is allowed to be purchased.
The shipping address can only be modified 1 time every 3 months.
We only allow a maximum of 2 accounts per address. In case of detecting more than 2, all will be blocked automatically, including those of the same address with slight modifications.
No. It is only allowed to make the purchase from the country where the account is validated.
We cannot make our control measures public, since in that case, the people who program bots would push their strategies to the limit so as not to be detected. Because we keep this information private, every day we detect and filter new ways to try to bypass our control measures.
We know that these limitations can be problematic for legitimate purchases. We go to enormous lengths to implement a unique cybersecurity system in order to be as fair as possible, blocking resellers and users who try to automate their purchases to be faster than the rest.
We do this for you, so you can purchase your sneakers at the initial sale price.
We didn't answer your question?
Contact our Customer Service Team: firstname.lastname@example.org
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